ROEA Store

[mln385]

Our store is back up and running!:)

Seems we had a bit of an issue with the old software ,so we have a new store up.

If you find an issue feel free to let us know as it still may need a few tweaks here and there.

Right now the quick link above needs to be fixed but the access from the home page works.

Check it out.:cool:

Marc

[ROUSHGUY]

Great news! The front page has a couple small issues in the Fonts and spacing etc...but looks good otherwise! jim

[mln385]

Okay the quick link is fixed now and I think the font as well.:)

[06stage2]

Looks good here...

[mln385]

Just bringing this back to the top for all those whom want to buy some club merchandise at some killer prices!

[pgrnfarm]

How long should it take to process an order and have it shipped to us?

[admin]

I believe Jim was going through all of the orders and shipping them out yesterday. Until we find someone who is will to handle storing and shipping the Items full time there will be delays from time to time.

[06stage2]

I would be willing to help with this as I already ship stuff almost daily, however I am a smoker and we don't need members complaining about their merchandise arriving smelling of tobacco.

[mln385]

I believe Jim was going through all of the orders and shipping them out yesterday. Until we find someone who is will to handle storing and shipping the Items full time there will be delays from time to time.
I hope this gets straightened out soon as this seems to be happening quite a bit on the orders. This is the third one I am aware of.

[pgrnfarm]

Are orders shipped USPS or by UPS or FedEx?

[pgrnfarm]

Okay, I asked a very simple question that should be able to be answered. If the items were shipped as suggested by a previous post I should have received them by now if you are using Fedex or UPS. Hope this wasn't a "check's in the mail" answer to orders being processed. Yes, I'm making trouble again.

[admin]

Shirley

No this wasn't a "check's in the mail" answer. The information that i received from the Club President who currently holds all of the stock was that he was shipping everything out USPS flat rate box's Monday Feb 15th.

Your not trouble yet as you have the right to receive the goods you paid for in a timely fashion.

[kevnstac]

If noone else wants to do this, I probably could. I have an area I could store items and like others, I ship stuff by Fed-Ex and UPS daily. Just let me know if I can help, that's what I'm here for.

[3ponies]

Got my stuff today! All AOK!
Thanks

[pgrnfarm]

Still waiting...........

[pgrnfarm]

IF in fact the merchandise was shipped last Monday, it certainly should have arrived here by now. I ordered something from California over the weekend and received the items already. I place my order on the 28th of January and the amount was deducted from my Paypal account on that date. I think at this point, I need to look into a refund on my account. Jim, will you take care of that, or who do I need to contact?

IMO opinion, this is no way to treat members. How do you expect to keep members or convince people to join if we continue to be fed stories. If stories can be told regarding the handling of merchandise, what other stories are being told?

[mln385]

Shirley,
Go to your paypal account click on the top (Resolution Center) then once that opens click on Dispute a Transaction on lower left.
Paypal will freeze the funds to the ROEA untill the $$ is either refunded or product is secured.

[pgrnfarm]

Marc,
Can I dispute a transaction even after the transaction is "completed" according to Paypay?

[kevnstac]

I'm not sticking up for anyoen here, but I will tell you this. My daughter stayed with us last summer and worked for about a month. I sent her W2 forms and some "Southern" snacks via a USPS flat rate box up to Kutztown College where she's staying becaiuse normal shipping is expensive just for 2 bottles of tea and a few small bags of chips.
It took her 3 weeks and 2 days to get the box. Needless to say, the small bottles of Milos sweet tea we sent were date expired until it got there. I'll be sending UPS or Fed-Ex next time.

Also, my offer still stands on "Minding the Store" everyone....I have the space, I ship daily, and GOD willing I have the time.

[mln385]

I'm not sticking up for anyoen here, but I will tell you this. My daughter stayed with us last summer and worked for about a month. I sent her W2 forms and some "Southern" snacks via a USPS flat rate box up to Kutztown College where she's staying becaiuse normal shipping is expensive just for 2 bottles of tea and a few small bags of chips.
It took her 3 weeks and 2 days to get the box. Needless to say, the small bottles of Milos sweet tea we sent were date expired until it got there. I'll be sending UPS or Fed-Ex next time.

Also, my offer still stands on "Minding the Store" everyone....I have the space, I ship daily, and GOD willing I have the time.
Kevin you are absolutley correct that material can get lost in transit however Shirley has not even been given the courtesy of an explanation from Jim! I know he has been on the site as early as today in the chat box at 4:06pm after Shirley's post, to me the silence and lack of explanation states volumes as well as Shirley is not the first to have this issue nor do I think will she be the last unfortunately.

Shirley yes you can still protest with paypal after the transaction, there was another individual before my end of term whom had the same issue with not getting his order and no reply from Jim!
At that time he filed a claim against the order and paypal froze the funds and gave me a time frame to respond by, if there was no responce they would automaticaly refund the money to the buyer and deduct from the sellers account as well as it will go against the seller's rep!

Not a good position but as I see it.... it is brought on by one individual repeatedly. If you haven't received a satisfactory responce from someone on the board then do not hesitate file the claim.

[pgrnfarm]

Thank you Marc. As I mean no disrespect to either Kevin or Cameron, I feel as Marc does that I should have heard from the person in charge of merchandise directly either via a PM or on the forum board. Had I been informed via PM, then I would have publically acknowledged that the matter had been taken care of. Lack of communication is a big issue from our board, IMO.

[360Roushrunner]

Shirley, did he give you a tracking number after he sent your goods out?

[pgrnfarm]

Don't have a tracking number as I have not actually talked to the person in charge of the merchandise.

[ROUSHGUY]

There were several orders that have not been shipped...Any and all outstanding orders will ship Friday(except jackets). There were some automatic email notifications that had to be forwarded to me I guess they were not so automatic after all. Sorry for the delay.

[pgrnfarm]

Wow, that sure is a different story than the one that was being told for the last week and a half. Guess it was a "checks in the mail" story afterall. I have been inquiring about this merchandise for a week and a half, why has it taken that long for the person in charge to answer..........

[mln385]

Shirley judging from this post by Jim I would say this is the answer to why you nor anyone else will get any answers....





WE do things as a Board not as dictatorship in the new ROEA... There will be announcements from the ROEA not from the President...So do not look for all the news coming from the President (very self serving in my opinion) We are making decisions as a group...


Last edited by ROUSHGUY (http://www.roushowners.com/forum/posthistory.php?p=13969); Yesterday at 02:21 PM.
James Wright

[pgrnfarm]

Just thought I would give anyone thinking about ordering merchandise a heads up on delivery time on your items. In a message through Paypal, the following statement was made by a representative of the ROEA.


While I don't think it is unreasonable to expect to wait 4-6 weeks for delivery of an item ordered over the web..............


I've never had to wait 4-6 weeks on anything purchased via the web, and find it unacceptable. As usual, I am being labeled a troublemaker because I expect timely shipment on merchandise and if there is a problem, be HONEST and forthcoming about it. What is SO bad about that? What other "stories" are being told around here?

[06stage2]

I don't know what you ordered Shirley, for a jacket I could possibly see 4-6 weeks as I believe they are made to order. Anything else should have shipped within a couple business days.

[pgrnfarm]

^ 2 tee shirts......

[mln385]

That is rediculous.........4 to 6 weeks for stock items?? Merlyn Just an FYI the jackets are not made to order they are in stock and held by the vendor for Personal embroidery if ordered that way, if not they should be available for shipping.

The balance of the merchandise is or was held by this clubs President James Wright and should be available for processing in a short time frame, in this current technological age no one expects to wait more than a week for stock orders.

So let see this new board feels a month and a half is appropriate for merchandise orders , no Financial reports, no membership reports, no meeting minutes.....I would think these orders would be processed and shipped ASAP since the inventory can not be sold after July 1 of this year per Roush's removal of the trademark agreement.

One wonders what the boards plan is for the merchandise after July 1? Absorb the $$$ loss I guess.

[360Roushrunner]

I dont wait 4-6 weeks on items I get thru e-bay!

[pgrnfarm]

And after 4-6 weeks of waiting on merchandise via Ebay, wouldn't you start to question the legitimacy of the seller?

[06stage2]

Two t-shirts? Heck, those could have been shoved into a manila envelope and been out the door in 15 minutes. 4-6 weeks is absurd. I was gonna order a couple t-shirts myself but after hearing this I changed my mind.

[360Roushrunner]

I have never waited for anything longer then 2 weeks, unless i was told there was going to be a time- period when I ordered, anything longer, someone should have contacted you for the reason of the delay and a date when you could expect your items shipped.
If they ordered anything, I am sure they would not want to wait long to receive their items.

[kevnstac]

I offered up my services to take over the store. I know everyone gets tied up now and then, so if I get busy, my wife will make sure she gets the orders out.
I'm not sure how long the transition will take for inventory to get to my place, but please don't give up on ordering in the future. I will make sure all orders get shipped the day I receive them.

Not to mention, I'm on this site as much as anyone, so if you have questions, I promise you I will answer them right away.

[mln385]

Kevin,
I take it from your post you are now taking over merchandise.

[kevnstac]

I hope to be Marc. I don't know how long it will take to get set up though. I just sent the adress forthem to ship whats left of inventory today.

[mln385]

Good should be a few boxes maybe 6 or more unless there has been an extreme amount of sales. I sent back two big boxes just from what we had in the Michigan event in August and that wasn't half the inventory.

[kevnstac]

I look forward to helping. I think it will really help the club, as I do shipments daily and this will fit right in my schedule nicely. The best part is, my wife works for me as well and if I'm not available she will be.
Plus..you of all people know I'm on here almost all the time so if there is a question, I'll have an answer for them right away.

[mln385]

Answers and participation is all a plus....we are nothing if we do not have communication. Thanks for stepping up!

[local3284]

Good afternoon, to all!

New member here(I think); I guess if I am approved? Anyways, Kevin, if you take over, I am also awaiting two orders from January. I have attempted to email with no luck. Little frustrating, but "no worries; life is good"....I will follow the thread on here. We have also joined the Roush Road Crew after the lack of commuication we have (not) received here:/

Stay Safe!
Todd
09 Roush Stage 1- Brilliant Silver

[pgrnfarm]

Sorry Todd to hear of your order problems. Glad you brought it out in the open. It's good to know what is and isn't going on in this organization. To our officers and directors, is this the way to treat a new member????

With that out of the way Todd, please tell us a little about yourself and we love to see photos. I don't think there are too many members here with 09's. Having fun with it? Our Roush's are still tucked under their "blankies" here in Pennsylvania. Got that bad last weekend that we started the cars, pulled them to the end of the driveway and back into the garage. Spring can't come soon enough......dang groundhog!

[pgrnfarm]

Not sure what happened, but this post duplicated itself, so I am hoping to delete this second one!

[admin]

Todd

As the Accessories Chair i would like to extnd my appologizes for the delays and i hope to have them corrected once we can get the stock sent out to Kevin. I looked into your order from the store and i did forward your membership info to the Membership Chair so you should have recieved an e-mail from him and your membership # by now. Who have you tried e-mailing asking for answers as i have not seen anything come in from the store.

[kevnstac]

Good afternoon, to all!

New member here(I think); I guess if I am approved? Anyways, Kevin, if you take over, I am also awaiting two orders from January. I have attempted to email with no luck. Little frustrating, but "no worries; life is good"....I will follow the thread on here. We have also joined the Roush Road Crew after the lack of commuication we have (not) received here:/

Stay Safe!
Todd
09 Roush Stage 1- Brilliant Silver

Don't lose faith in us Todd, we will get everything in order.
As mentioned in the posts, put up some pics and let's see your ride! And...welcome.

[06stage2]

Welcome Todd, like everyone else has said we love picks so post em up! Hang in there, we aren't going anywhere yet. Heck, I haven't heard boo from the Road Crew lately either so I guess both clubs are just kinda finding their feet.

[local3284]

Hello! No worries; we all face hiccups.... I have posted some basic info under the new member forum. My order #s are 15 and 16; I have emailed/ submitted my order inquiries through the store website. I have sent them to the access chair and now treasurer....

Pics are forthcoming. I am awaiting for the dealership to replace my windshield decal, hood scoop, side window louvers, etc... The pics will then be taken and posted. The car was (Roush) born in October 2008 but sat on the dealers lot until I purchased it about a month ago. The Florida sun can have an impact on our cars/ plastics...:)

Stay Safe!
Todd

[kevnstac]

I know what you mean aboutthe decals. When I had my 2007 Stage 3, they had to re-do all the stripes and windshield banner. They were faded from being outside so long on the lot. One thing I like about the P51B... its paint

[mln385]

Shirley,

Have you had an amicable solution to your order? Can you update us?

[pgrnfarm]

I have been told that the order has shipped, as of yesterday, I have not received it.

[3ponies]

I have been told that the order has shipped, as of yesterday, I have not received it.

My order worked well. Got the stuff OK and wore the shirts on vacation!

[mln385]

Shirley when did you place your order?

[kevnstac]

She should get her order today or tomorrow I would hope, or something is seriously wrong. I understand it went out FOR SURE on Monday with a few added extras for all her troubles

[pgrnfarm]

Merchandise received, package was badly damaged but it finally got here.

[mln385]

Nice to hear Shirley, lets hope Kevin gets control of the merchandise soon and the long lead time and B.S is a thing of the past.

[pgrnfarm]

Hopefully Kevin uses either UPS or FedEx where tracking numbers are used, in case of disputes, that would certainly be useful. Good luck Kevin! Have you received the store inventory yet?

[pikapp]

Merchandise received, package was badly damaged but it finally got here.

The Snow Sharks got ahold of it.......

[360Roushrunner]

Shirley you just are not having any luck with this package, glad you got it !

[kevnstac]

Hopefully Kevin uses either UPS or FedEx where tracking numbers are used, in case of disputes, that would certainly be useful. Good luck Kevin! Have you received the store inventory yet?

Nothing yet, but we just finalized discussion of this during the meeting.

I will post up as soon as I have control, and will more them likely ship UPS/Fedex as we send out daily that way.

[admin]

Kevin i will make an account for you in the stores admin so you can update order status. If we are going to only ship with UPS then i need to know so i can change the shipping info for the store.

[kevnstac]

Kevin i will make an account for you in the stores admin so you can update order status. If we are going to only ship with UPS then i need to know so i can change the shipping info for the store.

I ship UPS and FEDEX daily by 5:00pm. I also ship USPS daily by 4:30pm. I am very flexible and I think when everyone takes the time we will have available for this, USPS is not going to be a bad experience. I will all but guarantee the orders go out the same day they are received. I say that because if it's a Sunday, they may not go out until Monday.

I guess it should be placed into the peoples option. If they want UPS or FEDEX for tracking, then it should be available. I would imagine its extra cost?

All in all, USPS is flat rate, cheaper and 3 days shipping throughout the USA from all the experience I've had so far.

[kevnstac]

Well, I've asked to help with this store and heard nothing since. I've sent e-mails with my address and they go unanswered. I sent private messages, still nothing. I see orders coming in for the store and I see questions asking if the order was shipped. I can't stand this anymore.
I cannot sit idly by watching this great club sink inch by inch. I'm pulling out my offer for help since noone seems to care anyway. I say that because if the passion for this site was held by our BOD, they would check e-mail, they would check the forum, I do and I run my own business 24/7. I work 5am until 10pm almost all the time, but I leave this site minimized to check on occasionally. I get on and try and help wherever I can, so I call BS on people who say they work 7 days a week and have no time to do this. If that's the case, they should never have raised their hand and say vote for me I will make a change. I stood in the background before always defending this site, but even though I've raised my hand to help, I'm left to feel unheard or unimportant. Maybe that is what Jack felt to get where it stands today, who knows.
Unless this is the change they were looking for, I guess THEY can scratch one more member off the list as I wish to resign my position (if you can call it one) and get on a life boat while there's still one to row out of here.
I guess I will start to donate my time to the Roush Road Crew.

I'm sorry for everyone that its come to this, and I'm sure you will all see me on fnsweet and other forums under the same name. My passion for the Roush product remains, but I'm not going to be part of a club that is run in this fashion. It does not fit my way of doing business.

Good Luck to all the remaining members and I personally apoligize for any questions you had that I couldn't answer. I see a few out there from 3ponies still unanswered as well.

Cameron, you can pull the plug on my e-mail for the store and for the board. I wish you well.

[06stage2]

You will be missed Kevin. It is a shame we have gotten to this point.

[admin]

I am in agreement with Kevin and depending on how the meeting goes tonight i will also be packing it in, as i have had enough of beating my head against a brick wall.

[mln385]

And yet another falls victim to the lack of communication and structure from the current leadership of this club or should I say lack there of.:sad:

[3ponies]

If the club folds can the BOD get at the money? What happens to the money?

[06stage2]

If the club folds can the BOD get at the money? What happens to the money?

I was kinda wondering the same thing myself.

[mln385]

There are strict guidelines for dissolution of funds, this is a corporate entity and first and foremost the club has to secure enough cash to pay all outstanding debts for a period of time then the balance is distributed in a manner for which the club was established and incorporated in the eyes of the law and IRS guidelines.

So in short ....no the BOD does not get the money but they specifically the E-board can not just walk away and turn the lights out. The closure of the club if it were to happen would be a lengthy process. It would stop functioning as a social organization meaning no memberships nor events but they would have to liquidate assets (merchandise , laptop,etc) then distribute the funds per guidelines.

In short it is allot more work than one would think.

[3ponies]

Thank you Mark.

[ROUSHGUY]

Good luck to you Kevin. I have a problem on how things have been going too. It is not fun to count on people and have things not happen... Things just happen to people and it contributes to the lack of movement in the club. I guess we will just have to pick up the extra slack and move forward.. Not saying there is a single person to blame just how the ball bounces i guess...

[06stage2]

Just so everyone knows I am now storekeeper of the physical inventory. Most orders will ship within 24-48 hours via USPS Priority WITH delivery confirmation. All orders will also receive an email confirmation that the order has shipped and include the delivery confirmation number. I'm sorry a few of you had problems before but all should be good now.

[local3284]

Good afternoon! Todd here; I was one of the ones experiencing issues early on. Having faith in the system, I placed an order last week.....WOW! I dont even think the charge cleared my PayPal account and the items were on my doorstep! Kudos to 06stage2!!!!! Thank you:)

[kevnstac]

Sounds like y'all finally got this straightened out. I'm very glad to hear it, and words of encouragement like those from Todd are extremely refreshing!!
Good Job

[admin]

I hope to have the new items for the mebership packages ready by Mid to End of May so that we can start to ship them out and have them in the store. We need more members like Merlyn to come forward and get invovled with the many facets of the this great club.